Contact
Talk to a person
No ticket numbers and no hold music. Message us and somebody who knows the toys answers — usually within the hour during opening times.
How to reach us
- WhatsApp +92 333 600 6563The fastest way, and the one we watch most closely. Order questions, delivery chasing, returns, or asking which toy suits a five-year-old.
- Call +92 333 600 6563Open 24/7. Outside those hours, WhatsApp us instead.
- shani6006563@gmail.comBest for anything with an attachment — a photo of a damaged parcel, or a bulk and school order you would rather write out in full.
What to expect
- Within the hour on WhatsApp during 24/7.
- Same working day for anything sent by email.
- Never a sales call. We call about an order you placed, and that is all — we do not phone people to sell toys.
Have your order number to hand if you have one; it is in the WhatsApp message we sent when the order was confirmed, and it starts with KH.
Where we are
Khilona Toys (Pvt) Ltd12-C, Main Boulevard, Gulberg III
Lahore 54660
Punjab, Pakistan
This is an office and a packing room, not a shop floor — there is nothing to browse if you turn up, and no counter to buy from. Everything is ordered online and delivered.
Elsewhere
We post new arrivals and what customers send us on Instagram, Facebook and TikTok. Messages there reach us too, just more slowly than WhatsApp.