Returns
7 days to change your mind
If a toy is wrong, faulty, or simply not what you hoped it would be, you have 7 days from the day it arrives to tell us. No forms and no arguing — one message and we arrange the rest.
Last reviewed 24 Aug 2026
The short version
- 7 days from delivery to start a return.
- Our fault, our cost. Wrong, damaged or faulty toys are collected free and refunded or replaced in full.
- Changed your mind? Also fine, as long as the toy is unused and in its packaging. The return delivery is yours to cover.
- No payment, no problem. Refuse a parcel at the door and you have paid nothing — there is nothing to refund.
What can come back
Anything that is unused, complete and in its original packaging, inside the 7-day window. “Complete” matters more with toys than with most things: a puzzle missing four pieces or a remote car without its controller cannot be sold again, so please send back everything that came in the box.
Some things we cannot take back, and it is fairer to say so here than at the door:
- Toys that have clearly been played with, beyond opening the box and looking at them.
- Anything where the safety seal has been broken on a hygiene item — bath toys, teethers, dress-up masks and anything that goes near a mouth.
- Items bought as part of a bundle, unless the whole bundle comes back.
- Batteries that have been used, though the toy they came with is still returnable.
None of the above limits your rights under Pakistani consumer law where a product is genuinely defective. A faulty toy is a faulty toy whether it has been played with or not.
How to start one
- Message us on WhatsApp at +92 333 600 6563 with your order number and what is wrong. A photo helps if it is damaged.
- We confirm the collection. Usually within the same working day, and we tell you which day the courier will come.
- Hand it over in the box. The original packaging if you still have it, any box if you do not.
- We refund or replace. Two to three working days after the toy is back and checked.
You can also email shani6006563@gmail.com. WhatsApp is faster — it is where somebody is actually watching during 24/7.
How the money comes back
Almost every order here is paid in cash at the door, which means there is no card to refund. Instead we transfer the money to a bank account or mobile wallet — JazzCash or Easypaisa — in the name you give us. We ask for those details at the point you start the return, never before, and we do not keep them afterwards.
Refunds cover what you paid for the toy. Where the return is our fault we refund the delivery charge as well; where you have changed your mind, the original delivery charge stays with us and the return trip is yours.
Questions parents ask about returns
- How long do I have to return something?
- 7 days from the day it arrives. Message us on WhatsApp inside that window and we will arrange the collection.
- Do I have to pay to send it back?
- Not if the fault is ours — a wrong, damaged or faulty toy is collected at our cost. If you have simply changed your mind, the return delivery is yours to cover.
- How do I get my money back if I paid cash?
- By bank or mobile-wallet transfer to the account you tell us, once the toy is back with us and checked. That is usually two to three working days after collection.
- What if the toy arrives broken?
- Refuse it at the door if you can see the damage before paying — you pay nothing and it comes straight back to us. If you only find it after opening, send us a photo on WhatsApp the same day and we will replace it.
- Can I exchange rather than return?
- Yes, and it is usually quicker. Tell us what you would rather have and we will send the replacement out and collect the original in the same trip where the courier allows it.